Global Engagement Solutions for Higher Education


Building a Digital Infrastructure for Future Success in Education

March 3, 2024


In this 2:39 video, Paul Hofmann transformed their digital infrastructure by implementing a comprehensive digital workflow, eliminating the need for paper-driven processes and multiple data entry efforts. By implementing all seven modules from Terra Dotta, including study abroad and international student services, Paul sees the University of Louisville as a leader in digital infrastructure.

From a podcast interview with Paul Hofmann,  a professional whose expertise is over four years as a Senior International Officer at the University of Louisville.

“We basically went from the point where we had very little to now being a leader in terms of our digital infrastructure.”

Embracing Digital Transformation

The digital infrastructure of a higher education institution plays a crucial role in supporting the transition from traditional, paper-based processes to a more efficient and streamlined digital workflow. As Paul Hofmann highlights, the University of Louisville recognized the need to move away from paper-driven processes that required physical presence on campus to handle paperwork. The COVID-19 pandemic further emphasized the urgency of embracing digital transformation to ensure continuity in education and administrative operations.

By implementing a digital infrastructure, institutions can provide students with a wide range of self-service options that were previously unavailable. This not only enhances the student experience but also reduces the burden on administrative staff. Students can now access and process various tasks digitally, such as approving documents and accessing self-service menus. This shift towards digital workflows improves efficiency and allows for real-time processing, eliminating the need for multiple levels of data entry.

Streamlining Administrative Processes

One of the significant advantages of a digital infrastructure is the ability to streamline administrative processes. Traditional administrative tasks often involve double or triple data entry efforts, leading to inefficiencies and potential errors. By implementing a digital infrastructure that can pull information from different corners of the campus, institutions can eliminate the need for multiple levels of data entry and improve accuracy.

Paul Hofmann highlights the University of Louisville’s decision to implement all seven modules from Terra Dotta in their digital infrastructure, including study abroad, alert traveler, travel registry, and international student services. This comprehensive approach allows the institution to streamline administrative processes across various departments, reducing duplication of efforts and ensuring accurate data collection.

The Role of Data Accuracy

Data accuracy is a critical aspect of any digital infrastructure. By pulling accurate data from existing sources and cleaning it, institutions can ensure the reliability and integrity of their digital workflows. This improves efficiency and enhances decision-making processes based on accurate and up-to-date information.

The University of Louisville’s implementation of digital infrastructure has allowed it to shift from relying on manual data entry to accessing accurate data within the system. This saves time and reduces the risk of errors that can occur during manual data entry. By leveraging accurate data, institutions can make informed decisions and better support their students and staff.

The Importance of Intentional Rollout

While implementing a digital infrastructure is crucial, its success relies heavily on the intentional rollout to the campus community. Paul emphasizes that the digital infrastructure is only as good as its adoption by the campus community. While some adoption may happen organically, institutions must take intentional steps to ensure widespread usage.

The University of Louisville is now entering the phase of rolling out its digital infrastructure to the campus community. This involves educating and training staff and students on effectively utilizing digital tools and workflows. By providing comprehensive training and support, institutions can ensure a smooth transition and maximize the benefits of the digital infrastructure.


The COVID-19 pandemic has accelerated the need for higher education institutions to embrace digital infrastructure. By implementing a robust digital workflow, institutions can streamline administrative processes, improve data accuracy, and enhance the overall student experience. The University of Louisville’s experience is a valuable example of the benefits of digital infrastructure in higher education.

As institutions continue to navigate the challenges of the digital age, it is crucial to prioritize developing and implementing a comprehensive digital infrastructure. By doing so, institutions can position themselves as leaders in the higher education landscape, providing students and staff with the tools and resources they need to thrive in a digital world.

To catch the full interview with Paul, CLICK HERE.