Support Hours
Sunday 6pm – Friday 6pm ET
Submit a Case
LOGIN to submit a ticket— this is the fastest way to receive an answer from our support team.
We’re standing by and will respond as quickly as possible.
Emergency Support Phone
877-368-8277 option 1
Email Support
[email protected]
If you have a software question, please contact us via the case system.
Terra Dotta’s emergency support team is on call even when our office is closed.
Please do the following to notify Terra Dotta support of any critical issues:
During Office Hours
LOGIN to this site and submit a support ticket. Be sure to mark it ‘critical’ and it will receive high priority status from our staff.
For Critical System-Down Issues After Hours
877-368-8277
Touch 1 for ‘support’ and leave a detailed voicemail.
Your message will trigger a notification to be sent to our after-hours support team who will respond as quickly as possible.
If your issue is not critical, please open a support case and we will respond during normal business hours.