Support Services

Terra Dotta's support team is dedicated to helping our clients learn how to utilize the tools available in Terra Dotta software, build and launch their sites, and use the software to efficiently administer daily office processes. We offer the following support resources to all clients at no additional cost. Email if you have questions or need assistance accessing any of these resources.

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Support for all clients

Terra Dotta Community Library


The Terra Dotta Community Library (TDCL) is available to all Terra Dotta clients and was developed to facilitate the sharing of resources. Terra Dotta clients can share their institution’s marketing materials, process materials, learning content, and assessments to the TDCL and those items can then be viewed and downloaded by other client institutions. This resource can be utilized by new clients to build their online application requirements quickly or by established clients who want to see the process elements other institutions are using.


Support Case System


Each client account can designate up to six support contacts who will be given access to the support case system. Support contacts can open a case if they have any question or issue with the software. Our support team is standing by and will respond to inquiries as quickly as possible.




Our extensive help database is searchable by keyword and offers hundreds of instructional articles and training videos developed specifically for Terra Dotta software.  Search for solutions to common questions, basic how-to information, technical documentation, and suggestions for getting the most out of your software.


Product Feedback Forums


Within the Terra Dotta Community Forums in our Support Portal are Product Feedback Forums for each Terra Dotta solution.  Terra Dotta's product team relies on feedback from our user community to help guide our roadmap.  


Community Forums


Clients can collaborate with other Terra Dotta software users to share ideas and resources via this interactive community discussion forum which features topical groups for following and participating in conversation. Looking for best practices? What better place to start than by asking those who use the software on a daily basis to administer their office processes.


Technical Documentation


Technical documents are available to clients to assist with some of the more complex implementations. These resources are for advanced users and IT support staff for help with installation and maintenance.