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Discover the Power of

Dottan
Desk

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At Terra Dotta, we understand that every institution has unique needs when it comes to managing their international education work. That’s why Dottan Desk offers a suite of specialized solutions designed to help you be more efficient, use Terra Dotta solutions like experts, and support your team’s success. Explore our core offerings below:

Available to clients who currently utilize:

  • Study Abroad
  • AlertTraveler
  • ISSS
  • Travel Registry
  • Agreements
  • Engage
The Dottan Desk program was created to provide the highest level of service for all users of Terra Dotta software. Our aim and primary objective is to offer expert guidance and advice for your specific needs, and to answer any questions you may have. Need a service that is not listed? Contact us — we’re here to be your trusted partner and would love the opportunity to explore solutions to fit your business need.

DOTTAN COACH*

Personalized Guidance for Continuous Progress

Perfect for teams seeking quick, personalized guidance each month. Think of it as office hours with a trusted advisor—a dedicated expert who gets to know your site and processes, providing individualized attention, adding significant value beyond standard office hours. Dottan Coach helps your team tackle specific goals, tackle project direction, and maintain momentum.

Key Benefits:

  • Dedicated advisor familiar with your institution’s processes
  • Focused sessions to drive continuous improvement
  • Ideal for achieving goals and enhancing team efficiency

DOTTAN COACH PLUS*

Expanded Support for Growing Teams

For those who need more time to work or who need an extra hand with site maintenance, Dottan Coach Plus offers deeper, dedicated monthly engagement. This service is perfect for teams navigating complex tasks, seeking to grow their expertise, and augment their operations.

Key Benefits:

  • Extended access to your dedicated advisor
  • In-depth support for complex initiatives and site maintenance
  • Builds long-term operational excellence

SEVIS COORDINATOR AS A SERVICE*

Streamline SEVIS Compliance with Expert Support

Designed to lighten your SEVIS data management load, SEVIS Coordinator as a Service provides experienced support to manage your processes, maintain compliance, and ensure accurate, timely reporting. We handle critical tasks like processing of SIS updates, synchronization of SEVIS data with RTIC list downloads, newly admitted student list processing, non-integrating graduated students, analytics reporting, and more.

Key Benefits:

  • Reduces administrative burden with expert data management, backed by transparent audit reporting
  • Enhances compliance and reporting accuracy
  • Accelerates I-20 issuance, leading to increased international student enrollment, supporting institutional growth

EMERGENCY SCENARIO DRILL

Prepare your Team for the Unexpected

Ensure your institution is ready to respond effectively to emergencies with our comprehensive Emergency Scenario Drill. This service simulates real-world scenarios, testing your systems and protocols to identify strengths and areas for improvement.

Key Benefits:

  • Realistic emergency preparedness training
  • Identifies gaps in response protocols
  • Enhances institutional resilience

DOTTAN TRAINING

Build a Strong Foundation for New Administrators

Set new team members up for success with structured, hands-on training that builds confidence and mastery of Terra Dotta tools. Dottan Training ensures new staff are ready to hit the ground running with personalized system configuration guidance and best practices.

Key Benefits:

  • Comprehensive training for new staff
  • Personalized system configuration discussions
  • Accelerates onboarding and reduces learning curves
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*12-month commitment required. Terra Dotta Customer Experience Dottan Desk Terms of Service

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