Today, Case Western Reserve University’s international education program is robust with an active and engaged population and leaders who are committed to its success.
But, eight years ago, it was a different story at the top-ranked private research university in Cleveland, Ohio. The paperwork for the university’s study abroad program fit inside a single desk drawer of an administrator. Nine full-sized filing cabinets were stuffed with paperwork required for the university’s international students. And, if a crisis struck, there was no quick and easy way to notify students abroad or stay in contact with international students who had returned home.
Case Western Reserve needed a better way to manage its outbound and inbound students and keep them up-to-date.
They got it with Terra Dotta. As the COVID-19 pandemic turned the world upside down, the solution has paid dividends.
Business Systems Analyst in Case Western Reserve's Center for International Affairs
Case Western Reserve’s homegrown study abroad program was led by a dean who worked on it part-time. There was no easy way to expand the program while keeping the same paper-based application system.
Terra Dotta’s standard online template for each program makes it easy for students to log in and, at their own pace, learn more about programs of interest, so they can ask informed questions when they meet with staff.
No desk drawers are required for this web-based solution. Through the online portal, students can fill out the required paperwork, track their applications and stay on top of other requirements.
With just a few keystrokes, Case Western Reserve’s team now can pull up a variety of insights and take action as needed. For example, when leaders noticed a growing gap between students who started applications and those who actually went abroad, they launched a survey to find out why and made changes to begin to close it.
It really allowed us to take that rare look back at what we were doing and why we were doing it and helped streamline the process. It makes everything so much easier and so much better.