Global Engagement Solutions for Higher Education

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Clark University
Transforming ISSS Application and
Enrollment with Terra Dotta

Located in Worcester, Massachussets, Clark University was founded in 1887 as the first all-graduate institution in the US. Today, Clark welcomes a diverse student body, bringing together creative, passionate and intellectually engaged students from across the globe. In fact, international students make up approximately one-third of the entire student population.

PERPETUAL PAINS
  • Internal support from key stakeholders for a batch processing application and enrollment system took many years.
  • The number of international students skyrocketed and various staff departed.

An automated system was needed to enhance international student service levels and remain compliant with government requirements.

 
BEFORE TERRA DOTTA
Previously performing all international student program functions manually and without streamlined processes, ISSO staff and international students faced multiple challenges, including:
MANUAL PROCESSES
Monitoring and reporting for the Student and Exchange Visitor Program (SEVP) were performed without an automated way to track and share information.
LIMITED VISIBILITY
Students had little to no ongoing visibility into the status of their I-20 applications.
MISSED DETAILS
With over 1000 student records to manage without a streamlined process, there was an increased potential of important deadlines being missed and causing breaks in student status.
ARCHAIC COMMUNICATION
Without a centralized database, details were exchanged via individual email, making it harder to track.
Having a cloud offering was critical. The last thing I wanted to do is stand up another rack of servers and have more things for my team to support. So hands down, cloud enablement was one of the critical factors when selecting Terra Dotta.

—  Becky Frieden, Former Manager of
Administrative Applications for IT Services

 
WITH TERRA DOTTA
After recently implementing Terra Dotta’s ISSS solution, Clark University is already realizing the benefits:

Compliance is Streamlined
The ISSO receives timely, automated notifications for compliance actions such as I-20 extensions and can now process SEVP reports in a batch to save precious time and stay ahead of deadlines.

Data Moves Smoothly
Downstream data flow and quality is improved across university systems for enhanced cross-campus reporting and analytics.

Student and Faculty Service is Prioritized
Freeing ISSO staff from manual processing and routine tasks makes it possible to spend more time developing helpful programs and interfacing with Clark’s student and faculty community.

Infrastructure is Strengthened Across Campus
With Terra Dotta’s solutions, Clark has established a strong infrastructure for its international programs. This helps attract the best and brightest students present and future.

 
Our foundation with Terra Dotta has allowed us to be more agile and creative with our international programs. The system lets us provide expanded opportunities and possibilities for both students and faculty.

—  Amy Daly
Associate Dean for International Programs

See for yourself.

Ready to learn more about how to streamline your international student and scholar processes? Contact us.

Schedule a Demo