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During a typical year, about 600 students at Bucknell University travel away from the central Pennsylvania campus to destinations around the world. But, Bucknell’s Study Abroad office had been relying on inefficient systems to get its work done. First, a homegrown applicant system was slow and allowed little flexibility. Symplicity by Horizons didn’t solve those problems and others when Bucknell deployed it a few years later.
Bucknell was looking for a faster, more efficient and streamlined approach to study abroad management. Here’s what happened when they deployed Terra Dotta.
The work to add a new program to the system took an entire day. And it was merely a “data dump,” with mostly text.
Updates took forever. When Bucknell’s travel policy changed, for example, the team had to update it in every single program, a tedious process.
The vendor solution was confusing for students to use. And the homegrown system could take more than a minute to load.
With a small client base and no place for community, there was no meaningful way to discuss issues and concerns with other Horizon users.
It takes Coats only three hours to add a new program to the system, as opposed to at least a day with Horizons. That means he has more time to focus on creating quality content to attract students and build program enrollment.
Updates are seamless. Terra Dotta’s rules-based process means users can make one update, targeting it to only the applicable programs.
The solution is intuitive for students, and load times are lightning fast. Plus, Bucknell can add videos to the appropriate pages to walk students through the process. “We get far fewer questions.”
Terra Dotta customers become part of a community of active users and have access to an extensive knowledge base where Coats can dig deeper into questions and find answers.
Before Terra Dotta
With Terra Dotta
