Professional Services

Terra Dotta Professional Services (TDPS) helps you get the most from your Terra Dotta software. From creating customized reports to helping you administer your software, TDPS has solutions.  This page offers examples of the types of services we offer. Please open a case or write to services@terradotta.com for more information or if you would like to request a cost estimate for a custom project.

 

 

Credit Card Integration

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Integrating a Terra Dotta site with one of our preferred payment gateway providers (TouchNet, PayPal Payflo Pro, or CashNet) will allow your office to accept credit card payments online. Integrating the user application with the payment gateway creates a seamless end-user experience. A credit card integration will allow both you and your applicants to receive immediate confirmation that the payment has been received.

 

Terra Dotta Administrator Service

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Terra Dotta's Administrator Service provides a a trained Terra Dotta software professional to augment your office staff.  A TD Administrator will perform the tasks you don't have time to complete. This can include tasks from managing learning content to creating and editing brochures, questionnaires, queries, and reports to coaching and training your staff. It's like having your own personal Terra Dotta guru. The Administrator Service is sold in blocks of 10 or 20 hours per month on an annual basis. Read More

 

Custom Reports and Actions

Custom Reports and Actions

Even though Terra Dotta software is highly configurable, clients sometimes have the need for functionality, reports, and processes that are outside the standard feature set. Our development team is able to create custom programming to meet special needs. Knowledge project managers will help you specify your needs, assess feasibility, and manage your custom project through completion.

 

Tune-Up Service

Tune-Up Service

Do you wonder how you could better utilize Terra Dotta software for your everyday processes? The Tune-up Service provides a set of fresh, trained eyes to thoroughly review and evaluate your system usage, configuration, and procedures before preparing a detailed report. The report will identify areas where you can improve efficiency and help you to adopt best practices. Read More

 

Software and Systems
Administration Consulting

Software and Systems Administration Consulting

Our support specialists have extensive experience with helping clients solve problems, create efficient workflow plans, and establish best practices. Consulting projects are designed based on client needs and are defined with specific goals and deliverables.

For clients with software installed on campus, Terra Dotta's trained system administrators and software engineers are available to help your IT staff with server configuration, software installation, and other systems-related needs

 

Software Training

Training

If your staff could benefit from additional, personalized training, a Terra Dotta representative can provide onsite or webinar training ranging from one hour to a multi-day event.  All training is tailored to meet the needs of your office and may include any number of your staff. Read More and view a sample Training Agenda.

 

Layout Assistance

Website

If you need assistance with editing the look and feel of your Terra Dotta software with the Advanced Layout Editor, Terra Dotta Professional Services can help.  Our experienced designers and programmers can help create the look and feel that is right for your institution.

 

Hosting Services

Hosting Services

Terra Dotta’s hosting services provide you the opportunity to securely host your data on Terra Dotta servers instead of your own campus. Hosting with Terra Dotta covers all infrastructure, maintenance, monitoring, security, and system administration, as well as the software licensing for the systems supporting the Terra Dotta application (i.e. Adobe ColdFusion, etc.) and upgrades for these products. Terra Dotta engineers can access your server right away and are familiar not only with the hardware, systems, and network, but also with the Terra Dotta application. Read More

 
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Mailing Address
Terra Dotta, LLC
P.O. Box 2308
Chapel Hill, NC 27515-2308
Physical Address
Terra Dotta, LLC
101 Conner Drive, Suite #301
Chapel Hill, NC 27514
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