Contact

Mailing Address
Terra Dotta, LLC
P.O. Box 2308
Chapel Hill, NC 27515-2308

Physical Address
Terra Dotta, LLC
101 Conner Drive, Suite #301
Chapel Hill, NC 27514

877-368-8277

info@terradotta.com

Contact Support

 

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Client Support

Support Hours
Sunday: 7pm – 11pm EST
Monday: – Thursday: 8am – 11pm EST
Friday: 8am – 6pm EST

Submit a Case
LOGIN to submit a case — this is the fastest way to receive an answer from our support team.
We're standing by and will respond as quickly as possible.

24/7 Support Phone
919-929-8400

Email Support
support@terradotta.com
If you have a software question, please contact us via the case system.

 


Emergency Support

Terra Dotta's emergency support team is on call even when our office is closed.
Please do the following to notify Terra Dotta support of any critical issues:

During Office Hours
LOGIN to this site and submit a support case. Be sure to mark it 'critical' and it will receive high priority status from our staff.

For Critical System-Down Issues After Hours
919-929-8400

Touch 2 for 'support' and leave a detailed voicemail.
Your message will trigger a notification to be sent to our after-hours support team who will respond as quickly as possible.

If your issue is not critical, please open a support case and we will respond during normal business hours.

 

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Mailing Address
Terra Dotta, LLC
P.O. Box 2308
Chapel Hill, NC 27515-2308
Physical Address
Terra Dotta, LLC
101 Conner Drive, Suite #301
Chapel Hill, NC 27514
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