In the coastal city of Norfolk, Virginia, Old Dominion University enrolls one of the largest student populations in Virginia. With over 24,000 students, the university attracts a large number of international students and scholars.
Reyes had to update information and upload student documents to three separate locations: their international student management software, their SIS, and SEVIS. Even still, these three systems didn’t speak to one another. Often making something as simple as an address change, a time consuming task.
Previously, they had to wait for nightly uploads of documents, which led to a lot of wasted time and slow return to students.
The former software did not have a comprehensive scholar site, which made processing and reporting on their scholar population difficult.
They tried to troubleshoot issues and request improvements, but help never came.
Anytime an update was released or a form changed, the software needed to be updated. But without a designated IT employee, their on-premise system often never received updates.
When an internal audit of the Office of Visa and Immigration Service Advising was conducted, they realized they had a serious problem with their data reconciliation. With multiple years poured into solving their data integrity issues, they realized in order to have correct data and finish the audit, they needed new software.
With a goal of finding a better way to manage international students and scholars, they turned to Terra Dotta.
While they did consider other options, Old Dominion University chose Terra Dotta because of the forward-thinking, innovative focus that the software and its staff have.
After implementing Terra Dotta’s ISSS and going live in the fall of 2019, Old Dominion University has seen a number of benefits, especially during COVID-19.